Kristen Baker

Vice President, Operations

Kristen serves as vice president, Operations, for HM Insurance Group (HM) and is responsible for operations, claims, commissions, billing and premium collection.

Before the expansion of her role in 2021, Kristen served as director, Claims Administration, for HM and was responsible for the cost containment and claims administration areas. She joined the company in 2000 as a manager in Cash Management and has held roles of increasing responsibility over the years, including director of Billing, Account Installation and Producer Administration.

With more than 20 years of industry experience, Kristen’s areas of expertise include claims operations, cost containment, billing and finance.

Prior to HM, Kristen worked for PricewaterhouseCoopers. She is a CPA and has a Bachelor of Science degree in Business Administration, Accounting, from Robert Morris University.

Stop Loss coverage is underwritten by HM Life Insurance Company, Pittsburgh, PA, in all states except New York, under policy form series HMP-SL (08/19) or HMP-SL (06/20) or similar. In New York, Stop Loss coverage is underwritten by HM Life Insurance Company of New York, New York, NY, under policy form series HMP-SL (06/20) or similar. In all states except New York, Provider Excess Insurance is underwritten by HM Life Insurance Company, Pittsburgh, PA, or Highmark Casualty Insurance Company, Pittsburgh, PA, under policy form series HM PEL 1105, HC PEL 1105, HMP PEL (09/20) or similar. In New York, Provider Excess Insurance is underwritten under policy form series HMNY PEL1105 or similar. In all states except New York, Assumed Accident and Health Reinsurance is underwritten or reinsured by HM Life Insurance Company, Pittsburgh, PA, or Highmark Casualty Insurance Company, Pittsburgh, PA, under form HM1005-ELR or similar. In New York, Assumed Accident and Health Reinsurance is reinsured by HM Life Insurance Company of New York, New York, NY. The coverage or service requested may not be available in all states and is subject to individual state approval. Reinsurance agreements only reflect a form number when required by applicable state law.